Customer Support
Find support resources, contact details, and answers to common order questions.
Orders
Start with your order status
Open your order in the app and check the latest status or live tracking. If a driver has been assigned, you can message or call them in the app to confirm their ETA. If the pickup time has passed, the tracking is not updating, or you cannot reach the driver, contact support with your order number so we can help.
Contact supportStart with your order status
Open your order in the app and check the latest status or live tracking. If a driver has been assigned, you can message or call them in the app to confirm their ETA. If the pickup time has passed, the tracking is not updating, or you cannot reach the driver, contact support with your order number so we can help.
Contact supportPolicies
You can cancel your order before the move begins. Cancellation fees depend on the type of request and when you cancel.
Availability
MoovDrop provides moving and delivery services across Ontario:
Contact us and we'll get back to you as soon as we can.
Support: Mon–Fri 9am–5pm ET · Book online 24/7
